Help

Support

Need a hand? Email support@tripbuds.com and we'll get back to you within 2 business days. Include the email address on your Tripbuds account and, if it's about a specific trip, the trip name.

Quick answers

Account

Delete your account: Settings → Delete account. This permanently removes your account and personal data as described in our Privacy Policy.
Export your data: Settings → Export my data.
Sign-in trouble: Tripbuds uses Sign in with Apple and Google — make sure you're using the same provider you signed up with. Still stuck? Email us.

Tripbuds Pro and billing

Manage or cancel your subscription: subscriptions are billed by the Apple App Store or Google Play. Manage them in your store account: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Profile → Payments & subscriptions.
Restore a purchase: in the app, open the upgrade screen and tap Restore purchases.
Refunds: handled by Apple or Google under their policies, since they process the payment. This doesn't limit any rights you have under the Australian Consumer Law.

Trips and planning

Invite friends: open a trip → Members → Invite. Anyone with the invite link can join that trip.
Bookings: when you book through a partner like Booking.com, the booking is with that partner — for changes or cancellations, contact them directly with your confirmation number.
AI plans: free accounts get a monthly allowance of AI generations (plus extra credits on your first trip). Pro is unlimited.

Safety and content

Report content or a user: use the report option on any profile, trip, or piece of content in the app. We review reports within 24 hours.
Block someone: open their profile → Block.
Privacy questions: email privacy@tripbuds.com.

Contact

Support: support@tripbuds.com
Privacy: privacy@tripbuds.com
Legal: legal@tripbuds.com

Tripbuds Pty Ltd · Sydney, New South Wales, Australia